Case of Errors or Questions About Your Electronic Transfers call or write us at the telephone number or address shown below as soon as you can if you think your statement is wrong or if you need more information about a transfer listed on the statement or receipt. We must hear from you no later than 60 days after we sent you the FIRST statement on which the error or problem appeared.
- Tell us your name and account number (if any)
- Describe the error or the transfer you are unsure about and explain as clearly as you can why you believe it is an error or why you need more information
- Tell us the dollar amount of the suspected error
If you tell us orally, we may require that you send us your complaint or questions in writing within 10 business days. We will tell you the results of our investigation within 10 business days (20 business days if the transfer was foreign initiated or for point of sale debit card transaction) after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 days (90 days if the transfer was foreign initiated) to investigate your complaint or questions. If we decide to do this, we will re-credit your account within 10 business days (20 business days if the transfer was foreign initiated) for the amount you think is in error, so that you will have use of the money during the time it takes us to complete our investigation. If we ask you to put your complain or question in writing and we do not receive it within 10 business days, we may not re-credit your account. If we decide that there was no error, we will send you a written explanation within three business days after we finish our investigation. You may ask for copies of the documents that we used in our investigation.
In Case Of Errors Or Questions About Your Statement
If you think your statement is wrong, or if you need more information about a transaction on your statement, write us (on a separate sheet) at the address listed below as soon as possible. We must hear from you no later than 30 days after we sent you the first statement on which the error or problem appeared. You can telephone us, but doing so will not preserve your rights.
In your letter, give us the following information:
Your name and account number. The dollar amount of the suspected error. Describe the error and explain, if you can, why you believe there is an error. If you need more information, describe the item you are unsure about.
You do not have to pay any amount in question while we are investigating, but you are still obligated to pay the parts of your statement that are not in question. While we investigate your question, we cannot report you as delinquent or take any action to collect the amount you question.
Terms Governing Checking Accounts
Deposit in or presentment to the Bank of any item for a customer's account shall constitute the customer's consent to the terms hereof with respect to the Checking Account and all items deposited herein or presented to the Bank for payment.
All deposits and collections shall be governed by the pertinent provisions of the Uniform Commercial Code Bank Deposits & Collection (of Texas), as from time to time amended, or as varied by agreements permitted by that statute, including those hereinafter set out.
Receipt from others of items for credit to a customer's account shall render the customer liable to the Bank to the same extent as though they had been endorsed by and received directly from the customer. No money or items shall be deemed to have been received by the Bank unless and until it shall have issued a receipt therefor.
The account shall at all times be subject to Checking and Maintenance Charges according to the practice of the Bank prevailing at the time.
When the Bank deems such action proper, the Bank may require that the account be closed.
The provisions hereof shall control, in event of conflict with any deposit slip or passbook.
The Bank reserves the right to change the provisions hereof by printing on its statement Terms Governing Checking Accounts, incorporating the change.
The new Terms Governing Checking Accounts will be effective, prospectively, when the statement containing the change is made available to the customer, by mailing or otherwise.
American Bank of Texas
2011 Texoma Parkway
Sherman, Tx. 75090