The Gramm-Leach-Bliley Act required that each financial institution comply with the requirements of the federal regulatory agencies to disclose privacy policies in the form of appropriate notices beginning with the mandatory requirements effective July 1, 2001. American Bank of Texas has taken steps to be in compliance with these requirements.
Concern for customer confidentiality and privacy has been a hallmark of banking for centuries. At the American Bank of Texas, we value each and every customer relationship, and our employees treat the information we have concerning your accounts in the same responsible, confidential way that we want our own financial affairs treated.
- American Bank of Texas' own Privacy Principles to safeguard information we have about you and your accounts with us.
- How we protect your privacy when you visit our Web site.
- How you can prevent confidential financial information about you from being used fraudulently by others.
I. Privacy Principles
We recognize the importance you place on your privacy and the confidentiality of your financial information. We think it's important for you, as a Bank customer, to be informed of the policies we have in place to safeguard your privacy:
- We do all that we can to make sure that information we have about our customers is accurate, and is accessible only by those employees actively engaged in dealing with you or your accounts.
- Other than the limited exceptions explained in this policy, it is our practice not to share confidential customer information outside the American Bank of Texas.
- You do not need to request this confidentiality - it is our standard practice.
- We educate our employees about their responsibility to protect your privacy.
II. Our Information About You
American Bank of Texas employees are informed of their responsibility to protect the confidentiality of customer information and are subject to discipline for violating this policy. Only employees actively engaged in the discharge of assigned duties involving customer information are authorized to access that information.
We collect and use information about individual customers only:
- To open and administer your accounts and provide superior service
- To make credit decisions and manage credit relationships.
- To help us provide you with additional products or services you might want to know about.
- To help us protect you and the American Bank of Texas from financial loss.
In some cases, laws governing financial institutions require us to gather information. For example, federal regulations require that we obtain a Social Security Number or Tax Identification Number.
Information we collect includes the personal information you provide in account or credit applications or under loan agreements (including identifying information such as name, address, Social Security Number); credit reports, including check reports; information about collateral you have securing credit with us; and, our transaction experience with you (such as your payment history, account balance, and parties to the transaction).
III. Fair Credit Reporting Act
It is in your interest and in the American Bank of Texas’ interest for us to have accurate, current and complete information concerning you and your accounts. If you believe that we have erroneous information, please let us know by contacting your American Bank of Texas banking center or calling our Customer Service Center. We want to correct any inaccuracies right away. You may review your account or loan file during normal banking hours by contacting your banking center and arranging a time for review. Information provided for review will not include bank examination papers (if any) or internal work papers and communications.
IV. Credit Report Information About You
Consistent with the practice of financial institutions and other businesses, we share certain information about our customers with reputable credit reporting agencies, so creditors can verify the existence and condition of customers' accounts.
V. Use of Information About You Outside the Bank
We only disclose customer information to those outside the Bank when:
- We are required to do so by laws and regulations, or when we are served with a subpoena or court order.
- The information is necessary to help complete a transaction you requested.
- We have informed you that this information may be disclosed and have given you an opportunity to decline.
- We also make disclosures to other nonaffiliated third parties as permitted by law.
Customer Authorizations must contain the following:
- A specific time period the authorization is effective.
- A statement that the customer may revoke the authorization at any time before the records are disclosed.
- If provided to a federal government agency, the specific purpose and authority to whom the records may be disclosed along with a statement that the customer understands his rights under the Right to Financial Privacy Act.
Specific customer information may be shared with companies that participate with us in supplying high-quality financial products and services to our customers. However, we share information with such companies only if you have selected the service and they agree to treat the information confidentially and to use it only for the purpose for which it was provided. These might include mortgage brokers, credit card services, Internet banking services, check printing services, etc.
After you cease to be a customer of our bank, we continue to treat your non-public information with the same high standards as we do during the time you are a customer of the American Bank of Texas.
VI. Internet Privacy
When you visit our web site to view any pages, read product information, or use our online calculators and tools, you do so without telling us who you are and without revealing any personal information. While we do not collect identifying information about visitors to our site, we do use standard software to collect information for the strict purpose of tracking activity on our site. This allows us to better understand how many people use our site and which pages and features are most popular. The only information we normally collect and store is:
- The name of your Internet service provider
- The Web site that referred you to us (if any)
- The date and time the pages were accessed
- The page or pages you requested.
There are instances where you may elect to provide us with personal information. If you fill out one of our feedback or request forms or send us email, you are transmitting the information that appears to you in the form or the message. This will typically include information like your name, mailing address, email address, the kind of request you are making, and any other information necessary to fulfill your request. You never transmit personally identifying information that you do not enter yourself. And this is always your option; this information cannot be collected unless you specifically elect to send it to us. This information is used internally only for the purpose of fulfilling the request or for contacting you directly and is not given or sold to any other organization.
When you submit personally identifying information via one of our feedback or application forms, that information is also encrypted, or scrambled, by your browser before it is transmitted back to our Web site. This effectively prevents anyone from intercepting and reading any personal information about you. Note that this encryption does not take place if you send us email, but only when you use your Web browser with one of our site's forms.
The American Bank of Texas maintains appropriate security standards and procedures regarding unauthorized access to customer information including, as appropriate, use of PINs, requiring personal ID for certain transactions, use of passwords for Internet transactions, and encryption of certain online transactions.
VIII. Protecting Yourself From Fraud
- Never give your credit card or bank account number to any unsolicited caller who is unknown to you and seeks to sell you something or offers you a prize.
- Check out unfamiliar companies by calling the Texas Consumer Protection office at (800) 337-3928 and the Better Business Bureau at (800) 621-8566. You can also report suspicious telemarketing calls to the National Fraud Information Center Hotline at (800) 876-7060. The hotline is run by a nonprofit organization concerned about telemarketing fraud.
- Memorize your personal identification number (PIN) for ATM transactions and other banking business. Keep it separate from your card. Never use your Social Security Number or PIN number as a password.
Do not put your address, phone number, or other personal information that does not appear on the front of your credit card on a credit card receipt.
We want you to understand how we use the information you provide and our commitment to ensuring your personal privacy. If you have any questions about how American Bank of Texas protects your confidential information, please contact the Customer Service Representative at your local American Bank of Texas banking center or use the e-mail reply function located on our Web site.