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Complaint Notice

AMERICAN BANK OF TEXAS is chartered under the laws of the State of Texas and by state law is subject to regulatory oversight by the Texas Department of Banking. Any consumer wishing to file a complaint against AMERICAN BANK OF TEXAS should contact the Texas Department of Banking.

AMERICAN BANK OF TEXAS also engages in the money transmission and/or currency exchange business as an authorized delegate of American Express under Chapter 151 of the Texas Financial Code. After first contacting the specific vendor, a customer that still has an unresolved complaint regarding the company's money transmission or currency exchange activity should direct the complaint to the Texas Department of Banking.

Consumers/customers may file complaints with the Texas Department of Banking by contacting the Department through one of the means indicated below:

  • In Person or U.S. Mail
    Texas Department of Banking
    2601 North Lamar Boulevard
    Suite 300
    Austin, Texas 78705-4294
  • Telephone number
    1-877-276-5554 (toll free)
  • Fax number
    1-512-475-1313
  • E-mail Address
    consumer.complaints@dob.texas.gov
  • Website
    www.dob.texas.gov